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Alphabet Digital Buildings

Overview

My team was commissioned by Alphabet to help define a vision and playbook for digital buildings As a purpose-driven technology company, Alphabet understands the potential of digital innovation to improve people's lives. However, application of this to a global portfolio of buildings we occupy is still being defined. I led efforts to for the vision to align global teams around how to think about digital buildings, how to efficiently apply best practices to all current and future spaces, and where we need to mobilise our respective teams to reach our goals. Regardless of role or experience with Digital Building technology, the Digital Building Strategy & Guide can help your projects and teams. We collected learnings from past projects, stakeholder interviews, research efforts, and workshops. As more projects across the organisation reference this Guide, we will better align on terminology, methods and common ways to share knowledge.

I develop and facilitated the Digital Building Strategy & Guide, a groundbreaking document that has now been adopted across Alphabet's global real estate portfolio. By aligning technology, user experience, and sustainability objectives, this guide serves as the foundation for the design, construction, and operation of "Smart Ready" buildings worldwide.

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Challenges

Fragmented Digital Practices: No standardized process for integrating digital technologies across a diverse real estate portfolio.

‍Inconsistent User Experience: Disparities in how employees and visitors interacted with Google spaces globally.

Services

Insights generated from stakeholder interviews with leadership and curators.

Observational user research of museum visitors and shadowing of front-of- house staff.

Delivery of ethnographic insights and a platform-approach to user experience strategy.

Identification of user experience intervention opportunities and concepts.

“This Guide will provide definition and guidance for teams involved in the delivery and future operation of Google Digital Buildings .”
Client Executive

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