Link NYC / UK
LinkNYC is a first-of-its-kind communications network that is replacing pay phones across the five boroughs with new structures called Links. Each Link provides super fast, free public Wi-Fi, phone calls, device charging, and a tablet for access to city services, maps and directions
LinkNYC is the New York City branch of an international infrastructure project to create a network covering several cities with free Wi-Fi service. The office of New York City Mayor Bill de Blasio announced the plan on November 17, 2014, and the installation of the first kiosks, or "Links," started in late 2015. The Links replace the city's network of 9,000 to 13,000 payphones, a contract for which expired in October 2014. The LinkNYC kiosks were devised after the government of New York City held several competitions to replace the payphone system.
I led design efforts from initial compeition through company aquistions and built a multi-discplanry design deparment working on all interfaces and services. This included citien facing displays, tablets, mobile interfaces, support applicaitons, feild tech tools and more. I guided all workstreams from initial user research, through prototyping, detailed design and delivery.
Through programs like Link Local and #ArtOnLink, LinkNYC features small businesses, nonprofits, community groups, neighborhood events, and local artists.
Use your personal device to connect to LinkNYC’s super fast, free Wi-Fi
Access city services, maps and directions from the tablet
Make free phone calls to anywhere using the tablet or the tactile keypad and microphone.
Use the dedicated red 911 button in the event of an emergency
Charge your device in a power-only USB port
Enjoy more room on the sidewalk with Link’s sleek, ADA-compliant design
View public service announcements and more relevant advertising via HD displays